When the payment method you're using to run ads Spotify Ads Manager fails, your ads are paused and your ad account is disabled (“suspended”) until you pay the amount due. You will receive an email notification flagging this suspension.
As an admin of your ad account, to reactivate your account, take the following steps:
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Navigate to the left hand navigation bar, select ‘’Manage’’, then ‘’Ad Accounts’
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Click on the relevant ad account name
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Click on “Payment”
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Click “Edit” next to your card info
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Update your card information, then click “Save”
Once saved, our system will re-attempt to charge the new card within 24 hours. If successful, your account will be unsuspended—however, note that you may need to reactivate any campaigns that were paused when the account was suspended.
If you believe your payment information is already correct and the account was suspended in error, please contact support via the “Need help?” chat icon in the Ads Manager interface.
