It’s likely that you’re using a credit or debit card that doesn’t match the country that your account is registered with. Spotify Ads Manager is live in the following markets, and we can only accept cards issued in these countries:

 

  • Australia

  • Austria

  • Bahamas

  • Barbados

  • Belize

  • Brazil

  • Brunei Darussalam

  • Canada

  • Denmark

  • Finland

  • France

  • Germany

  • Ghana

  • Guyana

  • India

  • Italy

  • Jamaica

  • Japan

  • Kenya

  • Mexico

  • Netherlands

  • New Zealand

  • Norway

  • Singapore

  • Spain

  • Suriname

  • Sweden

  • Tanzania

  • Trinidad & Tobago

  • Uganda

  • United Kingdom

  • United States

 

First, make sure your payment card was issued in one of the countries listed above. Then, verify that the country associated with your Ads Manager account matches the country where your card was issued. To check this, log in to Ads Manager and go to Account Settings. Under Billing information, review the country listed in the Country or region field.

 

If the country listed in your account settings is incorrect, you will need to create a new Ads Manager account.

 

If you are still having issues at this stage, let us know and we can help find the issue.