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Frequently
asked questionsYour ad might be rejected by Spotify for one of the following reasons:
- The ad fails to comply with Spotify's Advertising Terms and Conditions.
- The incorrect length (ads must be 30 seconds or less).
- The ad promotes or links to a Spotify competitor.
- You are not eligible for the type of placement you selected.
- For a full list of audio ad guidelines, check out our audio ad specs.
For a full list of video ad guidelines, check out our video ad specs.
Your account may have been suspended for reasons like missing too many payments or violating our terms of service. When your account is suspended, your ads are automatically paused. If your account is removed from the suspend list, you can resume your ads. Please review and update your payment details if needed.
Yes. Language targeting allows you to target people based on their Spotify account language. You can target 1 language per ad set.
Business admins and ad account admins may add or edit billing information by navigating to Ad accounts on the left hand side bar and selecting the Settings tab. On this page, you will be able to update ad account billing, tax, and payment information, as well as the ad account industry.
If you’ve forgotten your login information, you need to reset it through Spotify. Follow these steps to do so.
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