If you’ve implemented your Spotify pixel, but are not seeing event data in the diagnostics page, please follow the instructions below. 

Instructions

• Compare the implemented script with the script directly the code in Spotify Ad Manager

• Confirm that you've entered your full pixel key into the base code

• Confirm that you've entered the base code script into your website correctly and check your code/console for errors

  • If you use a tag manager, ensure that you have your pixel either installed within the tag manager or directly onto the site, not both

• Check for any interference in pixel fires due to a Content Security Policy (CSP)

If you're still not seeing any pixel activity take the following steps: 

• Check-in with your engineering or web development team on where website pixels are installed

• Inspect the webpage where your pixel should be installed (note that this will not work if installed via a tag manager)

  • If the Spotify Pixel code appears in full when searching for the pixel, then the pixel is installed correctly.

  • If nothing shows up, then the Spotify Pixel is not installed on your website.

• Go to the pixeled webpage

• Right-click anywhere on your webpage and select "Inspect" in the drop-down menu

  • (On a Mac) Command + F to search

• Type in "spdt" and click enter or return depending on the device you're using to search for the Spotify Pixel.